You can rely on the Salesforce platform if you emphasize Sales Management, Service Support or need to automate marketing activities.

Customer36O is a set of integrated application solutions. These can be used in a combination fulfilling the specific customer needs.

A solution for managing sales activities. It includes registration of customers (companies), contact persons, business activities, business opportunities. Can automate business activities, plan business territory. It creates a business forecast, allows you to automate the creation of offers, plan the consumption of subscriptions and services (SaaS).

A solution to support the support team when working with customers. It automates the handling of problems and incidents, creates an information knowledge base, automates the entire service process, integrates with call center applications and provides an information base for the call center. Consolidates customer information such as customer services and devices, contracts and orders, SLAs, service history and other information.

A set of tools for marketing support and the creation of marketing campaigns. It allows you to segment customers, create personalized marketing campaigns, manage the entire communication path to customers, evaluate the effectiveness of campaigns, implement marketing via mobile devices, create customized marketing content, create and manage loyalty programs and much more.

A group of application tools for e-commerce. It includes both B2C and B2B purchasing solutions and ordering process management

Data Integration is governed in Salesforce by MuleSoft Anypoint Platform. This third-party solution was acquired by Salesforce and embedded to the product portfolio. It is used for data integration in cloud as well as on-premise and has a lot of interfaces to various technologies and applications.

Tableau is a fresh new reporting solution in the Salesforce product family. In Tableau there are predefined reportsfor Sales Cloud, Service Cloud,Marketing Cloud and others.