System Team assistant was implemented to automatize internal processes. A pilot process within the application was an issue-tracking solution to request in-store repairs and to record the manner in which they have been solved. The goal of the solution as a whole was to make the issue tracking and requesting clearer and to improve the information given to franchisees about the way their request is handled. The system was to be also able to assist the technician, providing him with the list of incidents, from which he can optimize and plan his trip.
Benefits of the Team assistant application in the process of requesting in-store repairs are as follows:
Franchisees – an explicit procedure of submitting a request; clear information of the request status; the ability to track the request; summary of historic requests per store.
Tesco Franchise Stores – precise allocation of tasks to the involved user and the control over deadlines, a quick overview of all requests; set deadlines for approval by the approver (accelerating the process); fast assessment of requests made by each store; the ability to analyze the workload of internal technician; history of the length of all services provided.